Refund policy

Our guarantee

Judging a supplement properly takes more than a few days, so there is time built in to do exactly that. You have 90 days from the day your order is delivered to decide.

If it has not made a difference, email support@nerveprime.com and we will refund the full purchase price to your original payment method.

You do not need to send anything back. It does not matter whether the bottle is full, part used, or completely empty. There is no return shipping to pay, nothing to package up, and no tracking number to chase.

This applies to every order, including discounted orders and bundle purchases. There are no excluded items.

The guarantee covers one claim per customer or household, so that it stays available to everyone trying our products for the first time.

How to claim

Email support@nerveprime.com with your order number and one line about how you got on. There is no form to fill in and no phone call to sit through.

Damaged or incorrect orders

Please check your order when it arrives. If anything is damaged, or is not what you ordered, contact us within 7 days of delivery with a photo and we will replace it or refund it in full. This is separate from the guarantee above and does not use up your claim.

European Union 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel it within 14 days, for any reason and without giving a justification. This sits alongside the guarantee above. Whichever one gives you more is the one that applies.

How long refunds take

Approved refunds are issued within 3 business days. Depending on your bank or card issuer, it can take a further 5 to 10 business days to appear on your statement.

Contact

Email: support@nerveprime.com
Address: 21 West Wind Road, Trumbull, CT 06611, United States